The challenge
Delicate was growing quickly. New people were joining faster than the culture could absorb them. The founding team's implicit values and ways of working were no longer being transmitted naturally — and the gaps showed up in communication breakdowns, misaligned priorities, and a creeping sense that something had changed.
What we did
We used the Culture Audit Canvas to map where the team was and where they wanted to be. Facilitated workshops surfaced the unwritten norms driving behaviour — some healthy, some not — and made the good ones explicit and the problematic ones visible. This included a shared feedback language and regular team retrospectives.
What changed
- 01
A shared language for giving and receiving feedback — reducing the friction that had been building under the surface.
- 02
Explicit team norms replaced the unwritten rules that had been creating confusion for new joiners.
- 03
Employee engagement increased by 40% over the following quarter.
“Partnering with QuestChange completely transformed our approach to Learning and Development. The tailored programs improved employee engagement and had a measurable impact on business performance.”